InformationWeek Conference 2015 Agenda


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    • Sunday | 5:00pm
    • Sunday, 5:00pm - 6:30pm
      Location:  Franklin Bar - The Delano Hotel Lobby
      Session Type: Special Event
      Pass Type: InformationWeek Conference Pass
  • Royal Caribbean: The Customer-Facing Tech Challenge

    Bill Martin  |  CIO, Royal Caribbean Cruises Ltd.
    Location:  South Seas D
    Session Type: Session
    Pass Type: InformationWeek Conference Pass - Get your pass now!
    Vault Recording: TBD

    You can unplug if you want to on your next cruise, but Royal Caribbean Cruises is betting big that most guests will welcome a much richer digital experience as part of their vacation. Its newest generation of ships sport virtual balconies to brighten interior rooms, robot bartenders, and Internet access that for the first time provides fiber-like speeds out at sea, thanks to new satellite technology that orbits closer to earth. New mobile apps let guests book restaurants and excursions on the ship from their own phones. CIO Bill Martin will describe how Royal Caribbean's IT organization has changed to take on more customer-facing, digital innovation, and he'll offer insights into what's next on the horizon.