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Jackie Woods leads a development team of more than 130 IT professionals responsible for many of the systems used in UPS's global small package operations, including the On Road Optimization and Navigation (ORION) program which has resulted in significant on road savings for our domestic UPS driver fleet. She also is responsible for multiple infrastructure components that support UPS operations and customer facing systems. Jackie lead the development of multiple generations of the wireless handheld computer, known as the DIAD or Delivery Information Acquisition Device, used by UPS drivers worldwide every business day. Jackie spearheaded the development of the Global Scanning System (GSS), which consolidated and enhanced UPS in-transit package tracking systems worldwide. GSS features one of the first devices to incorporate both Bluetooth and 802.11b wireless protocols a cordless ring scanner. Jackie's team also worked with HP to develop the HP Handheld SP400 All-in-One, then built a custom application to support the industry-first device. The SP400 is a combination scanner and paperless printing device that prints sorting labels directly on packages, helping the world's largest delivery company reduce operational costs while slashing its consumption of paper. She has also been responsible for the UPS Address Management System (AMS) which is an innovative foundational infrastructure system that supports not only simplification of our preload operations, but many customer facing services such as UPS MyChoice, Alternate Delivery Locations, and Synchronized Delivery Services to name a few. Jackie joined UPS in 1991 as a Systems Engineer. In that role, she was part of the team that was responsible for the initial implementation of the mobile communications framework that continues to support two way communications to the UPS small package fleet via the DIAD. Jackie received her Bachelor's degree from Loyola College in Baltimore.